FAQ
Short answers — tap a question to open.
Is this medical advice?
No. Not a clinic and not dietetic care. We do not promise weight loss or health outcomes.
Do you order for me?
No. Cards name dishes and places. Website opens that dish when we can — you pick up or order yourself. Two Ways does not deliver food.
How do allergies work?
Required on Start. Pick all that apply (or None). We do not plan food until allergies are clear. Tell us again if something changes.
Are pick-up dish ingredients guaranteed?
No. We base pick-up dish and ingredient info on what each restaurant or store publishes or posts. Restaurants can change ingredients, recipes or suppliers without telling us, and Two Ways can’t control what a restaurant serves. Restaurant menus usually don’t say how food is prepared, such as shared fryers or surfaces, so a dish can come into contact with foods it doesn’t list. If you have a food allergy or intolerance, confirm ingredients and cross-contact with the restaurant before you order.
Can I skip meals I eat with family, at work or on vacation?
Yes, on every plan. On Start, tick the meals you eat elsewhere (for example Tuesday dinner with family or Thursday company lunch), and add your vacation dates if you’re going away: every meal from the first to the last day is blocked, and your 10-minute walk and stop-work reminders pause on those days too. A single blocked meal only skips that meal. We leave blocked meals off your week: no planned meal, no shopping items and no calendar alert. Your card just shows “Blocked”, with no reason. Blocked meals stay in your private profile. Change them anytime: tap Ask for a change on your private page. Blocking meals or adding vacation dates doesn’t pause or lower your monthly price.
Can I cancel? Do I get a refund?
Yes, cancel anytime: use the Stripe customer portal or tap Send us a message under Help on your private page (Support). Your plan stays active until the end of the month you’ve already paid for, and you won’t be charged again. We don’t refund part of a month. Every plan is billed monthly. No lock-in.
Which cities?
We serve the United States. Mexico is coming soon. Vetted pick-up places are currently near Costa Mesa, CA and El Paso, TX; elsewhere your card leans on cook meals. Tell us home and work zip on Start.
What diets can you plan for?
Ten options on Start: no special diet, Mediterranean Whole-Food, Garden & Sea, Land & Garden, gluten free, vegan, vegetarian, dairy free, low sugar, and nut free. You can change your diet every week. Allergies stay separate.
Is there a free trial?
No. Plans are billed monthly from the day you start: Basic $9 / month, Plus $22 / month (USD). Ultra is coming soon ($35 / month when it opens). Cancel anytime. Have a friend’s referral code? It takes 50% off your first month.
How does Refer a friend work?
Share your personal code. Your friend gets 50% off their first month on any plan. You get one free month for each friend who pays their first month — up to 6 free months in 12 months. Rewards apply to your next bill after your friend’s first paid month. No self-referrals, can’t be combined with other codes, not cash. Details on Refer a friend.
Do you help me waste less food?
Yes. Cook meals reuse ingredients across the week (for example, one pack of chicken covers Monday’s dinner and Tuesday’s lunch). On Plus and Ultra, the shopping list only has what your meals need, so less food gets thrown out. You can also tell us on Start what’s already in your fridge or pantry, and we’ll plan around it (not available yet).
What’s Basic vs Plus vs Ultra?
Basic ($9 / month) is the full Mon–Sun week card on the web (cook or pick up, walk, Website/Call/Maps, pins, leftover day, mid-week fix, stuck flip), with meal reminders in your calendar when you download your week. Plus ($22 / month, most chosen) adds the Sunday email, the Wednesday shopping list with amounts, week review, and household share (add one partner email and they get their own sign-in to a shared week page: your week and calendar only). Ultra (coming soon · $35 / month when it opens; not open to new sign-ups yet) will add custom menus for combined food preferences (e.g., vegetarian and no dairy, or Land & Garden and no nuts) (not available yet). Allergies you list are planned around on every plan. Also extras that are not available yet (focus timer, mid-break meal ping, hard-stop beat, live day coach, and more). See every checkmark on the Pricing comparison table.
How does Start work?
One pipeline only: 1) Fill profile essentials (allergies, zip, cook/pick mix). 2) Pick a plan. 3) Pay the first month on Stripe (add a friend’s code if you have one). 4) Return paid → tap Send my profile (it goes straight to Two Ways). After Compliance review, we send week one. Don’t email your answers. Questions after you sign up? Use Support: Send us a message on your private page.